Frequently asked Questions

Choosing the right partner can minimize the inherent risks of investing in new business management software. That is why you should choose arvato systems to let us help you to improve the efficiency of your business. arvato systems not only has 30 years of experience, demonstrating stability and a growing base of knowledge; our expertise in Microsoft technology and in specific business areas (such as finance, supply chain, or customer relationship management) is also guaranteed through Microsoft Certification. We are committed to serving our customers anywhere, anytime, any media and deliver complete solutions to best satisfy your highest expectations. We therefore offer complete guidance from planning and implementation, through to customization, to ongoing support and training, until you are satisfied. Our services include the following: we suggest strategies and develop your business solution WITH you. The software solution we suggest is adequate to address your business requirements. If it isn’t, we rework the proposal until you have exactly what you need. We support your IT staff to fine tune the system and to address any problems that might arise. We provide support through future business changes.

arvato systems offers consulting and services for retailers, manufacturers, wholesale distributors, and service companies, operating domestically or in multiple countries. Our services match the requirements of companies of all sizes and industries.

To make sure our services benefit your business, we provide guidance to help you assess your business needs, the costs and duration of the implementation of the business management software, and also the expected outcomes and benefits.

arvato systems has worked in IT implementation for more than 30 years and, as a result, has gathered comprehensive experience of specific customer needs. In addition to the ready solutions, our developers have developed add-on products that extend already available solutions to meet industry-specific and company-specific needs. Furthermore, we can customize software solutions and services to your unique requirements.

Choosing the right partner can minimize the inherent risks of investing in new business management software. arvato systems helps you analyze your current ERP system and your needs, in order to automate and streamline your business processes and thereby increase the efficiency of your company. The solution finally implemented is projected to pay for itself within a short period of time from the achieved cost savings alone. Moreover, our solutions are based on Microsoft Dynamics, which works like familiar Microsoft software, allowing for easy adoption and reducing the risks inherent with implementing a new solution.

Our consultants and engineers are all highly educated, with degrees ranging from college diplomas to Ph.D.s. Additionally, they regularly receive development training, including further training in the European headquarters. They also show a high degree of flexibility and mobility, which matches their commitment to the customer-focused company philosophy ‘anytime, anywhere, any media, solutions delivered’ focusing on the customer. To work at arvato systems, one must also be responsible, honest and act with integrity. Moreover, our employees have the will to pursue excellence and exceed your expectations.

arvato systems can help you if:
- you want to implement a business management system for the first time
- you plan to switch to a completely new system or want to add applications or functions
- you have outgrown your present business software. Indications of this could be one or more of the following:
- the number of user complaints has risen significantly
- you can’t satisfy your own information requirements and those of your partners
- you don’t make use of all the applications that are available to you
- gaps in software solutions keep you from performing certain tasks and you have to constantly buy new applications or hire contractors to provide add-on
- your employees ask to add non-authorized software to the system
- you have two or more applications to perform the same task
- you have multiple, non-integrated databases

The duration of the planning and the implementation of a new system depends on the size of the company, your current ERP system and the complexity of the tasks you wish to be performed by the new system.

Our consultants and software engineers will guide you through the whole process of implementation and follow-up to make sure you get the ERP system that suits your needs and you are satisfied with. Our services also include supporting your IT staff to fine tune the system and to address any problems that might arise, as well as providing support through future business changes.

Your ERP system should be perfectly adapted to your needs. Some of the characteristics the system should possess are:

•  - It should be able to satisfy your own information requirements and those of your partners.
  
•  - It should enable you to perform every task you need to do.
  
•  - There should be no overlaps in data storage or the use of applications.